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Practice Charter

Make the most of our services

Read the notices posted in the surgery.

Make sure you know the opening times of the surgery.

Find out how to arrange home visits, repeat prescriptions and urgent appointments.

You may not always need to see a doctor: ask what services the nurse can provide.

Keep your appointment or cancel it.

Take a list of questions with you when you see the doctor or nurse.

Take a friend or relative with you if necessary.

Tell the receptionist if you need more time to speak to the doctor, she may be able to arrange this.

Think twice before making an appointment: Do you really need to see a doctor? Have you tried simple home treatments?

How your local Pharmacy can help you

Ask your pharmacist for advice about choosing the right medicines for your common ailments. 

Your pharmacist will advise you if are unsure about seeing a doctor.

Be sure to tell your pharmacist if you are taking other medicines – some medicines are not compatible.

Refusal of Treatment

Where treatment is refused the clinicians will respect this decision, but will explain the risks and benefits of refusing and discuss any alternative options. The patient has the right to change their decision at any time. The refusal of treatment will be recorded in the medical record.

In the case of annual reviews patients will be invited each year and any refusal will be documented.

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