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Zero Tolerance

Violent Patients - Zero Tolerance Policy

The Grove Medical Practice operates a Zero Tolerance Policy regarding violent and abusive patients and will remove patients from the list immediately and the police will be notified. NHS England is then responsible for providing further medical care for such patients. This is to ensure the practice staff, visitors and other patients remain safe at all times.

The practice will also take action against patients who are not only violent and abusive, but who persistently misuse or abuse their medication.

If the surgery feels that a patient has behaved unreasonably they will be asked to leave and removed from our list of patients. We will notify the patient in writing of removal from the list with the reason why they have been removed.

For registration information patients can contact Barnsley Registrations Department, South Yorkshire Primary Care Agency, Doncaster (01302 566566).

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